Product Overview Cherwell Service Management

Product Overview Cherwell Service Management

Cherwell Service Management provides a powerful and flexible IT service management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology. Cherwell Service Management offers the tools needed to adapt quickly and cost-effectively to new IT and business needs, while delivering extraordinary service to internal customers.

 
Product Overview Cherwell Asset Management

Product Overview Cherwell Asset Management

Cherwell Asset Management is an IT asset management (ITAM) solution designed for organizations seeking improved governance over their hardware and software investments. By integrating data related to software inventory, application usage, contracts, and entitlements, you can track and manage your software assets from purchase to retirement—and abandon Excel spreadsheets once and for all.

 
ITIL Processes

ITIL Processes

Leverage ITIL best practices with Cherwell Service Management to strengthen IT’s relationship with the business, improve service quality, and increase customer satisfaction. Verified for 11 ITIL processes, Cherwell provides a foundation for improving operational efficiency and delivering world-class service.

 
Self-Service Portal

Self-Service Portal

Cherwell Service Management offers a powerful and highly configurable self-service portal that provides users with 24/7 access to services and support, automates request fulfillment, and empowers users to resolve their own issues—reducing costs and overhead, and increasing user satisfaction. It’s easy to configure distinct and secure portals for multiple business units, providing an intuitive one-stop shop where your end users can find exactly what they are looking for, exactly when they need it.

 
Dashboards and Reporting

Dashboards and Reporting

According to Gartner’s 2017 CIO agenda, analytics represent as the number one technology investment. This is because IT leaders are under constant pressure to demonstrate business value. The only way to manage activity and gain a true understanding of performance is through purposeful monitoring and measurement. However, sifting through an overwhelming amount of data to extract meaningful insights is a common challenge.

 
Globalization and Localization

Globalization and Localization

Managing the complexities of a global organization can be demanding and may sometimes seem impossible; but providing a consistent, localized, and personalized experience to your global technicians and business users is essential in today’s economy. Many IT service departments operate with technicians scattered around the world in order to deliver 24x7x365 support to globally distributed business users. However, they struggle with the integration of service delivery across their distributed organizations.

 
Third-Party Integrations

Third-Party Integrations

Cherwell Service Management provides the tools and capabilities to integrate with business, security, discovery and inventory, infrastructure, and many other popular and specialized third-party solutions from vendors such as CA, Solarwinds, VMWare, Microsoft, SAP and Bomgar. If a prebuilt connector doesn’t already exist, custom integrations can be built by the Cherwell Professional Services team or by a Cherwell Service Partner.

 
mApp Solutions and the mApp Exchange

mApp Solutions and the mApp Exchange

Enhance, extend, and integrate Cherwell Service Management in minutes, not months. Cherwell mApp solutions are pre-built capabilities that enable IT teams to extend the value of the Cherwell Service Management™ platform to accomplish extraordinary things. Rather than building capabilities from scratch, you can simply download a mApp solution into your Cherwell environment, saving time and money.

 
HR Case Management

HR Case Management

Cherwell’s HR Case Management solution enables human resource (HR) teams to handle cases and deliver employee services effectively and efficiently — in a manner that meets the expectations of today’s knowledge worker. Standardize and automate ad hoc paper and email based HR processes.

 
HR Employee Administration

HR Employee Administration

Ensure New Employees Hit the Ground Running. Cherwell’s HR Employee Administration solution helps standardize and automate activities such as benefits and payroll activation, equipment procurement and installation, and system access.