Custom Cherwell Content

Expand your existing Cherwell Implementation ( Deploy additional ITIL Processes)
If your company has already implemented some of the ITIL processes provided by Cherwell but would like to utilise those not yet configured, we can assist. Typically this would involve firstly, running a process workshop to gather client specific requirements, then preparing a detailed process design document for your sign-off, followed by any configuration and/or adaptation required to implement the process onto the customers UAT system.  Once user acceptance testing sign-off has been obtained, the new process would be deployed to you production environment.

New non-IT Automated Business Processes
Cherwell provides a great platform for Automating Business Processes. If you have additional business processes you would like to automate with customer portals, submission forms, approvals, routing and task allocation with underlying business logic, Cherwell can be the ideal platform to deliver these to the business without having to buy additional applications.  Some examples of these business processes are:

  •   Recuitment Requests
  •   Internal HR Processes, such as on-boarding and terminations
  •   Plant Maintenance requests
  •   CAPEX approvals
  •   Payroll Queries
  •   And any other Submission Form based Requests Approvals and Workfows...

Alt Vision can provide consulting and support to your BA team in providing custom made Cherwell Business Processes in a cost effective manner.

Administration Support
If your Cherwell Administrator is away on leave or you are having trouble finding a replacement when staff leave, Alt Vision can provide Cherwell Administration Services on a short or long term basis.

Please contact one of our senior consultant for a no obligation high level assessment of your requirements and quotation for the support services you require.