VMware purchases EMC Infra

March 2010: VMware, Inc (NYSE: VMW),the global leader in virtualization and cloud infrastructure, today announced that it has acquired EMC Infra Corporation Pty Limited – a market-leading provider of IT Service Management (ITSM) software.

Click here to read the full press release.

The VMware Service Manager ITIL/ITSM Solution

VMware develops a 100% web-based solution - VMware Service Manager (VSM) - for automating IT Service Management processes throughout an enterprise, on a local or global scale. The VSM solution includes Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been certified to an enhanced level of ITIL (IT Infrastructure Library) compatibility by Pink Elephant™.

VSM's value proposition is simple: VSM has been designed to deliver the best upfront and ongoing value for comparative depth of functionality in the enterprise service management market.

VSM delivers on this value proposition in the following core ways:

• a lower total cost of ownership, through simplified, rapid rollout and upgrade of a 100% Web solution;
• efficiency savings from standardizing service management processes, based on industry best practice standards, across the enterprise;
• facilitating ease of integration with third party applications via .NET and Web Services, eradicating the prohibitive costs formerly associated with enterprise integration projects;
• minimizing service desk workload and increasing customer retention by empowering customers to log enquiries and solve problems online.

To read about some of the many successful VSM stories click here.

Click here to visit the VMware Service Manager website for more information on VSM