Why Cherwell Software?


ITSM Out-of-the-Box

Our scalable, all-inclusive solution provides for your needs now – and in the future.

Many entry-level Service Management solutions provide only a limited number of processes, while enterprise solutions charge by each process – causing licensing fees to skyrocket as your organization grows and matures.

With Cherwell Service Management you have the freedom to use as many, or as few, processes as you desire – without incurring additional license fees.

Whether you simply want to manage daily incidents and service requests or utilize all of the out-of-box, 11 PinkVERIFY™ ITSM processes, Cherwell Service Management software provides a platform for success.

  •   Incident Management
  •   Problem Management
  •   Change Management
  •   Request Fulfillment
  •   Event Management
  •   Release and Deployment Management
  •   Service Asset and Configuration Management
  •   Service Level Management
  •   Service Catalogue Management
  •   Service Portfolio Management
  •   Knowledge Management



Easy Match Your Processes

The reality of business is that things change – often. You need a solution that can change on a dime and deliver real business ROI immediately.

Intuitive wizards and simple drag-and-drop functionality allow you to easily modify the comprehensive suite of ITSM processes to match your unique requirements today, and tomorrow. With Cherwell's Codeless Business Application Technology (CBAT), you never need to write a line of code or script. Upgrades are effortless. Simply click the Installer and in a few minutes it is complete. Cherwell's metadata Platform as a Service (PaaS) retains all of your configurations with all upgrades.



Rapid, Easy Implementation

No need a team of developers or expensive consultants.

Want to be functioning within a few weeks? Then simply utilize standard Incident, Service Catalog, Problem, Change, and Service Level Management processes.

Need to modify standard processes to match your workflows or meet specific business requirements? No problem. Easily adapt Cherwell as time goes by or spend a few more days during implementation to configure.

Most competitors take months – or years – to fully implement.



Low Total Cost of Ownership

Gartner® estimates that companies can reduce required licenses by 50-75% when using concurrent versus named/dedicated licensing.

With Cherwell concurrent licensing, team members utilize a license only while working within the application. In addition, your customers who access the self-service portal do not require a license – and neither do Cherwell Administrators who manage the system or business users who simply want to view dashboards and reports.

Cherwell’s concurrent licensing model includes 11 PinkVerify™ ITSM processes plus any processes you create yourself. Some competitors charge by each process for each user, and even an additional fee just to have the process available – causing licensing fees to skyrocket as your organization grows and matures.

With Cherwell, you can subscribe to licenses on a pay-as-you go model or take advantage of your capital budget and purchase perpetual licenses.

A Forrester® 2010 Market Overview recognized Cherwell as "emerging leader" based upon:

  •   Scalability and functionality
  •   Rapid Implementation
  •   Solid product functionality and features at a very competitive price
  •   Forrester Total Economic Impact Study shows 108% ROI and 10-Month Payback



Codeless Development Platform

Easily create additional applications to support your business needs.

With Cherwell, you acquire more than just IT service management software. You obtain a powerful Platform as a Service (PaaS) that provides a WYSIWYG development environment for creating additional fully-integrated business applications. With Cherwell, you will never write a single line of code or script!

Use wizards and drag-and-drop functionality to create applications such as:

  •   Inventory Management
  •   Facilities Management
  •   Equipment/Resource Tracking
  •   Human Resources Management

If you can envision and map a process, you can build it – without programmers!