Cherwell Licensing

Reduced TCO, Better ROI

You won't need an army of developers to configure, administer, or upgrade the solution. Cherwell customers report saving between 20% and 60% over their previous legacy ITSM tools.

Faster Time to Value

With powerful workflow and process automation capabilities, as well as native support for eleven ITIL processes, you’ll be up and running quickly without re-inventing the wheel.

Integrate with Key Technologies

Cherwell Service Management can integrate with hundreds of third party applications, so it can be introduced into an IT environment and blended with existing technologies without compatibility issues, downtime, or months of professional services.

Flexible, Transparent Licensing

Choose from subscription or perpetual pricing, on-premises or SaaS, Cherwell-hosted or public cloud infrastructure—and the ability to switch anytime. Reduce costs by 50-70% with concurrent licensing, with no hidden or unanticipated costs—EVER.

Pick the licensing model that works best for budget, whether you prefer to "pay as you go" under a subscription model or "purchase" the software under the perpetual model.

Take advantage of a license model that doesn't surprise you with typical add-on expenses. Cherwell's all inclusive licensing covers all application and server fees, access to all standard clients, all ITIL processes, and the ability to develop/build custom apps on top of the platform.

Choose between SaaS or on-premises hosting. SaaS options include Cherwell's own high availability data center, Microsoft Azure, or Amazon Web Services.


Ready to see what Cherwell Software can do for you?


Affordable. Transparent. No Hidden Costs.

Cherwell's goals are simple: do business honestly, and always put the customer first. Agile IT organizations like yours need to focus on driving business outcomes and, if needed, quickly react to unforeseen changes in funding and resources. That's why Cherwell offer flexible, straightforward and transparent licensing and deployment options that put you back in control—so you don't need to spend valuable time dealing with complicated licensing policies or punitive pricing.

  • Choose perpetual or subscription licensing. Take advantage of your capital budget with perpetual licensing, or use operating expenses in a pay-as-you-go subscription model.
  • Save money with concurrent licensing. Why pay for as much for software you use once a month as you do for software you use daily? Gartner estimates companies can reduce costs by 50%-70% with concurrent versus fixed licensing.
  • Enjoy all-inclusive licensing. Cherwell Service Management® ITIL® processes, use of Cherwell "beyond IT," all application and server fees, and access to all standard clients (desktop, Web browser, mobile and Outlook) without consuming additional licenses.
  • Choose your deployment model. With Cherwell you can pick from on-premises, SaaS hosted by Cherwell, or hosted on the public cloud via Microsoft® Azure or Amazon® Web Services®. Public cloud options provide a large global footprint and enterprise-grade performance, security and privacy.
  • Switch deployment models any time without penalty. The same code base is used across all deployment and licensing scenarios, so you can easily move from on-premises to the cloud, or vice versa.